FAQ's

How can I place an order?

To place an order, follow these steps:

• Browse our website and add the products you want to your shopping cart.
• Click on the shopping cart icon in the top right corner of the screen to review your order.
• Click on "Checkout" and fill in your shipping and billing information.
• Choose your preferred payment method and complete the payment.
• Once your order is confirmed, you will receive an email with your order details and tracking information (if applicable).

If you have any issues or questions while placing your order, please don't hesitate to contact our customer service team for assistance.

How can I place a duty-free reservation?

To place a duty-free reservation, follow these steps:

• Visit our website and go to the "Duty-Free" section.
• Browse the available products and select the items you want to reserve.
• Click on "Add to Cart" and review your order.
• Click on "Checkout" and fill in your personal information and flight details.
• Once you complete and your reservation is confirmed, you will receive an email with your reservation details and pickup instructions.

If you have any issues or questions while placing your duty-free reservation, please don't hesitate to contact our customer service team for assistance.

How do I create an account?

To create an account, follow these simple steps:

• Click on the "Sign in" button located in the top right corner of our website.
• Click on the "Create an account" button.
• Fill in your personal information, including your name, email address, and password.
• Click on the "Create an account" button.
• You will receive a confirmation email with a link to activate your account.
• Click on the link to activate your account, and you will be redirected to our website.

Once you have created an account, you can enjoy various benefits, such as saving your personal information for faster checkout, tracking your orders, and accessing exclusive offers and promotions.

How do I navigate the site?

To navigate our site, follow these simple steps:

• Use the main navigation menu at the top of the screen to browse our categories and products.
• Click on any category or subcategory to view the available products.
• Use the search bar located at the top of the screen to search for a specific product by name, brand, or keyword.
• Use the filters on the left-hand side of the screen to narrow down your search results by price, brand, category, or other criteria.
• Click on any product to view its details, including photos, descriptions, and specifications.
• Add the product to your shopping cart by clicking on the "Add to cart" button.
• Click on the shopping cart icon in the top right corner of the screen to review your order and proceed to checkout.

If you have any issues or questions while navigating our site, please don't hesitate to contact our customer service team for assistance.

How can I get in contact with a showroom?

To get in contact with a showroom, follow these simple steps:

• Visit our website and go to the "Contact us" page.
• Scroll down to the "Showroom locations" section.
• Find the showroom location that you want to contact.
• Click on the "View details" button next to the showroom location to view its contact information.
• Use the provided phone number or email address to contact the showroom.

If you have any issues or questions while trying to contact a showroom, please don't hesitate to contact our customer service team for assistance.

How can I track my order?

To track your order, follow these simple steps:

• Check your email for a confirmation message that includes a tracking number.
• Click on the tracking number in the email to visit the carrier's website and view your order's status.
• Alternatively, log in to your account on our website and go to the "Order history" section.
• Find the order that you want to track and click on the tracking number to view your order's status.
• If you're having trouble tracking your order, please don't hesitate to contact our customer service team for assistance.

Please note that some orders may not include tracking information, depending on the shipping method and carrier used. If you have any questions or concerns about your order's delivery status, please contact us for assistance.